Frequently Asked Questions

Curamed Healthcare is Nigeria's leading home healthcare service provider. We bring professional diagnostic testing directly to your home through our network of certified phlebotomists and partner laboratories. Our services include individual lab tests, comprehensive health packages, and corporate wellness programs.

We offer a comprehensive range of diagnostic tests including:

• Blood tests (CBC, chemistry panels, hormone tests)
• Specialized tests by medical specialty (cardiology, endocrinology, oncology)
• Health packages (Essential Wellness, Executive Health, Women's/Men's Complete)
• Corporate wellness screenings
• Chronic disease monitoring panels

Home collection offers convenience, safety, and comfort. Our certified phlebotomists come to your location with professional equipment, eliminating travel time, waiting in queues, and exposure to hospital environments. You get the same quality testing with added convenience.

Our customer service is available 24/7 for bookings and inquiries. Home collection services are available Monday-Friday (7AM-9PM), Saturday (8AM-8PM), and Sunday (9AM-6PM). Emergency collections can be arranged outside these hours.

You can book through multiple channels:

• Online: Visit our website and use the booking portal
• WhatsApp: Send a message to +234 901 234 5678
• Phone: Call +234 901 234 5678
• Mobile App: Download our app for quick booking

We'll confirm your appointment within 30 minutes during business hours.

We recommend booking at least 24 hours in advance to secure your preferred time slot. However, we often accommodate same-day bookings based on availability. For urgent tests, call us directly for immediate assistance.

Yes, you can reschedule or cancel up to 2 hours before your scheduled appointment without any charges. Changes can be made through the same channels you used for booking. Late cancellations may incur a service fee.

You'll need to provide:

• Full name and contact information
• Complete address with clear directions
• Tests or packages you want
• Preferred date and time
• Any special instructions or medical conditions
• Doctor's prescription if required

Our certified and trained phlebotomists conduct all home collections. They are licensed healthcare professionals with experience in sample collection and maintain strict safety and hygiene protocols. All staff carry proper identification and follow our quality standards.

Most collections take 15-30 minutes, depending on the number and type of tests. This includes setup, sample collection, labeling, and documentation. Our team works efficiently while ensuring your comfort and safety.

Preparation depends on the specific tests:

• Fasting tests: No food or drinks (except water) for 8-12 hours
• Regular tests: No special preparation needed
• Hormone tests: May require specific timing

We'll provide detailed preparation instructions when you book.

Absolutely. We follow strict safety protocols:

• Single-use, sterile equipment for each patient
• Proper disposal of medical waste
• Hand sanitization and protective equipment
• WHO and MLSCN guideline compliance
• Temperature-controlled sample transportation

Our phlebotomists are experienced in working with patients who are needle-sensitive. We use techniques to minimize discomfort, provide emotional support, and can accommodate special requests. Please inform us about your concerns when booking so we can prepare accordingly.

Most results are delivered within 24-48 hours. Timing varies by test type:

• Basic tests: 24 hours (CBC, basic chemistry)
• Hormone tests: 24-48 hours
• Specialty tests: 2-5 days
• Genetic tests: 7-14 days

Urgent tests can be expedited for an additional fee.

Results are delivered digitally through:

• Email with secure PDF attachment
• Our mobile app with push notifications
• SMS notification with download link
• Patient portal on our website

Hard copies can be provided upon request.

Yes, all results are reviewed by qualified medical professionals before release. For premium packages, doctor consultation is included. For individual tests, you can add doctor consultation for ₦5,000. We also provide reference ranges and interpretation notes with all results.

If results show abnormal values, we:

• Immediately notify you via phone call
• Provide clear explanation of the findings
• Recommend follow-up actions
• Offer doctor consultation services
• Assist with referrals to specialists if needed

Absolutely. Our results are formatted for easy sharing with healthcare providers. You can forward the digital reports directly, and we provide official letterhead documents that are accepted by all medical institutions.

Our pricing is transparent and competitive:

• Individual tests: ₦3,000 - ₦50,000 depending on complexity
• Health packages: ₦15,000 - ₦45,000
• Corporate packages: Custom pricing for bulk orders
• Home collection fee: Included in all prices

Visit our pricing page for detailed costs.

We accept various payment methods:

• Bank transfers
• Debit/Credit cards
• Mobile money (payment apps)
• Cash on collection
• Corporate accounts and invoicing
• Insurance direct billing (where applicable)

Yes, we regularly offer:

• First-time customer discounts
• Family package deals
• Corporate bulk discounts
• Seasonal health promotion packages
• Loyalty program benefits
• Referral rewards

Follow us on social media for current promotions.

No, home collection is included in all our test prices. There are no hidden fees or additional charges for transportation, equipment, or the phlebotomist visit. The price you see is the total price you pay.

Yes, we work with major HMOs and insurance providers in Nigeria including NHIS, private insurance companies, and corporate health plans. We offer direct billing for approved providers and can assist with reimbursement claims for others.

Contact our customer service team with your insurance details before booking. We'll verify your coverage, inform you of any co-pays or deductibles, and handle the pre-authorization process if required. This ensures no surprise bills.

We'll inform you of any non-covered tests upfront. You can choose to:

• Pay out-of-pocket at our competitive rates
• Select alternative covered tests
• Use our flexible payment plans
• Submit for reimbursement independently

We currently provide home collection services in:

• Active areas: Lekki Peninsula, Ikoyi, Victoria Island, Banana Island
• Expanding soon: Ikeja, Surulere, Yaba, and other Lagos Mainland areas
• Future plans: Abuja, Port Harcourt, and Ibadan

Contact us to check if we serve your specific location.

If you're outside our regular service areas, we may still be able to help:

• Special arrangements for urgent cases
• Collection at central locations
• Partner clinic referrals
• Corporate group collections

Contact us to discuss your specific needs.

Yes, we provide comprehensive corporate wellness solutions:

• Employee health screening packages
• On-site collection for groups of 10+
• Executive health packages
• Custom health assessments
• Health analytics and reporting
• Wellness talks and education

Contact our corporate team for customized quotes.

We offer flexible corporate billing options:

• Direct company billing with net payment terms
• Employee voucher systems
• Payroll deduction arrangements
• Insurance company direct billing
• Bulk prepayment discounts

You can access your results through:

• Patient portal: Create an account on our website
• Mobile app: Download from app stores
• Email links: Click secure links sent to your email
• SMS links: Links sent via text message

You'll receive login instructions after your first test.

Our technical support team is available to help:

• Email: support@curamedhealthcare.com
• Phone: +234 901 234 5678
• WhatsApp: Send "Technical Help" message
• Live chat: Available on our website

We respond to technical issues within 2 hours during business hours.